FAQ's
FAQs - Variety Gifts
Welcome to the Variety Gifts FAQs page! Below, we’ve answered common questions about our 18+ smoking products and accessories, online shopping, and in-store services. If you don’t find what you’re looking for, contact us at support@varietygifts.com.au or visit one of our Western Australian stores.
General Questions
Q: What does Variety Gifts sell?
A: We specialize in high-quality 18+ smoking products and accessories, including pipes, vaporizers, and related items, all compliant with Australian regulations. Our products are available online at www.varietygifts.com.au and at our four Western Australian locations.
Q: Who can purchase from Variety Gifts?
A: Our products are strictly for customers aged 18 and older. We require age verification at checkout and may request ID upon delivery or in-store purchase to comply with Australian laws.
Q: Where are your stores located?
A: You can visit us at:
- 8b The Crescent, Midland, WA
- 2/379 Scarborough Beach Road, Innaloo, WA
- 11 Kingsbridge Blvd, Butler, WA
-
4/1919 Beach Rd, Malaga, WA
Store hours vary; please contact us at support@varietygifts.com.au (mailto:support@varietygifts.com.au) for current hours.
Ordering and Payment
Q: How do I place an order online?
A: Browse our products at www.varietygifts.com.au, add items to your cart, and proceed to checkout. You’ll need to verify you’re 18 or older and provide accurate billing and shipping information. We accept secure payments via trusted processors like Stripe and PayPal.
Q: What if I’m having trouble with my order?
A: If you encounter issues, email us at support@varietygifts.com.au (mailto:support@varietygifts.com.au) with your order number, and we’ll assist within 1-2 business days. You can also visit any of our stores for in-person support.
Q: Are prices in Australian Dollar (AUD)?
A: Yes, all prices on our Site are in AUD, including applicable taxes and shipping fees.
Shipping
Q: Do you ship internationally?
A: No, we currently ship only within Australia due to restrictions on smoking products. See our Shipping Policy (shipping-policy) for details.
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days within Australia, while express shipping (where available) takes 1-3 business days. Delivery times may vary based on your location. Check our Shipping Policy (shipping-policy) for more information.
Q: Do you require a signature for delivery?
A: Yes, most deliveries require a signature to verify the recipient is 18 or older. You may authorize non-signature delivery where permitted, but age verification is still required.
Q: What if my order is lost or damaged?
A: Contact us at support@varietygifts.com.au (mailto:support@varietygifts.com.au) within 7 days of the expected delivery date. We’ll work with our carrier (e.g., Australia Post) to provide a replacement or refund per our Refund Policy (refund-policy).
Returns and Refunds
Q: Can I return a product?
A: You can return defective or damaged products within 14 days of delivery or incorrect orders within 7 days. Due to the nature of our 18+ products, we do not accept returns for change of mind unless required by Australian Consumer Law. See our Refund Policy (refund-policy) for details.
Q: How do I request a refund?
A: Email support@varietygifts.com.au (mailto:support@varietygifts.com.au) with your order number and details of the issue (e.g., photos of damage). Refunds are processed within 7-10 business days after we receive and inspect the return.
Q: What are my rights under Australian Consumer Law?
A: Our products come with guarantees for acceptable quality and fitness for purpose. You may be entitled to a repair, replacement, or refund for major failures, or other remedies for non-major failures. See our Refund Policy (refund-policy) for more information.
Privacy and Security
Q: How do you protect my personal information?
A: We use industry-standard security measures, like SSL encryption, to protect your data. We collect only necessary information (e.g., name, address, age verification) and share it only with trusted service providers (e.g., payment processors, couriers). Read our Privacy Policy (privacy-policy) for details.
Q: Why do you need my age information?
A: As we sell 18+ products, we require age verification (e.g., date of birth or ID) to comply with Australian regulations. This ensures only eligible customers can purchase our products.
Product Use
Q: Are your products safe to use?
A: Our products are sourced to meet Australian safety and regulatory standards. However, smoking and related activities carry health risks. Always follow product instructions and consult a healthcare professional before use. See our Disclaimer (disclaimer) for more information.
Q: Can I use your products for illegal substances?
A: No, our products are intended for lawful use only, in compliance with Australian laws. Variety Gifts is not liable for misuse. Refer to our Disclaimer (disclaimer) for details.
Still Have Questions?
If you need further assistance, our team is here to help. Contact us at:
- Email: support@varietygifts.com.au
- Physical Locations:
- 8b The Crescent, Midland, WA
- 2/379 Scarborough Beach Road, Innaloo, WA
- 11 Kingsbridge Blvd, Butler, WA
- 4/1919 Beach Rd, Malaga, WA
We aim to respond to emails within 1-2 business days. Thank you for choosing Variety Gifts!
